You acknowledge that FrostVPN reserves the right to create a billing agreement through one or more third party merchants.
Collection of Fees; General
A “subscription” service includes all VPN services we offer except for Lifetime, Free Trials and Free services. Payments will be charged on the day you sign up for service and will cover use of that service for the term listed on the invoice. Subscription services are set to renew automatically at the end of their term unless the customer cancels the service before the next renewal date.
Collection of Fees; Subscriptions
A “lifetime” service is a single transaction service plan. Payments will be charged on the day you sign up for service. Lifetime services are valid as long as the account remains in good standing and as long as FrostVPN remains solvent.
Collection of Fees; Lifetime
There is no guarantee made for free trials or free services. They may be deactivated or otherwise restricted at any time without providing a reason.
Free Trials; Free Services
You agree that FrostVPN will not be held responsible and will be indemnified from taxes that are the result of your use of our services. You agree to pay all taxes related to these services which include penalties and interest associated with your use of services or any other costs associated with your use of service.
FrostVPN has implemented specific anti-fraud protocols to keep in compliance with our network providers and payment processors. If our anti-fraud system rates your transaction as a ‘potential risk’, you will be requested to go through a manual verification process. Our fraud screening is to keep fraudsters away, we believe all our customers are legitimate customers and will have no issues verifying your identity. We will only ask for NON-CONFIDENTIAL documentation as verification. All fraudulent activities may be reported to the respective police and related law enforcement authorities.
You may cancel your service at any time; the service will remain active for the remainder of your billing cycle. Cancellation request must be made at least one day before the end of your current billing cycle in order to avoid being billed for an additional term. Any remaining time left on your service is not refundable.
Cancellation of Service
All new FrostVPN orders are covered with our money-back guarantee. You are entitled to a full refund if all of the following apply:
Any billing dispute with our payment processors or charging back a payment made to FrostVPN will place your account in bad standing. We reserve the right to immediately terminate all services without a refund in such instances. There is a minimum charge of $35.00 plus applicable taxes for all credit card chargebacks.
Payment Chargebacks and Billing Disputes
FrostVPN services are for single user, individual use only. Any non-individual use is prohibited. For example, sharing services between multiple people is prohibited.
You agree that you will not perform any kind of illegal file sharing activities including copyrighted material in jurisdictions where it's illegal by law. FrostVPN complies with all DMCA notices and in this regard forbids its clients to refrain from such activities.
File Sharing Activities and DMCA Notices
FrostVPN reserves the right to suspend, terminate, or refuse service to anyone at any time for any reason.
Right to Restrict or Terminate Access
FrostVPN requires that all users use our service reasonably. It is within our sole discretion to determine what comprises reasonable use. Under most circumstances, we will issue a single warning about an account that’s violating our reasonable use policy. A second offense will result in the account being terminated without a refund.
Acceptable Use Policy
The Services and Software may be subject to export control restrictions of the United States, the European Union, Canada or other jurisdictions. By using the Services or downloading any Software from FrostVPN, you warrant that you are not located in any country, or exporting the Software to any person or place, to which the United States, the European Union, or any other jurisdiction has embargoed goods. You agree to abide by U.S. and other applicable export control laws and not to transfer, by electronic transmission or otherwise, any content or Software subject to restrictions under such laws to a national destination prohibited by such laws, without first obtaining, and then complying with, any requisite government authorization. You further agree not to upload to Services any content, data or software that cannot be exported without prior written government authorization, including, but not limited to, certain types of encryption software. The assurances and commitments in this Section shall survive termination of these Terms.
Export Control Laws
We do not control, nor are we responsible for any data, content, services, or products (including software) that you access, download, receive or buy while using the Service. We may, but are not obligated to, block information or transmissions of or access to certain information, services, products or domains, in order to protect the Service, our network, the public or our users. We are not a publisher of and do not endorse any third-party content accessed through the Service. You agree that we are not responsible for the accuracy, timeliness or delivery of any third-party content, advertising, products or other materials accessed through the Service, and we expressly disclaim liability for any harm resulting from your access to or use of such.
FrostVPN will attempt to make the Service available at all times, except for limited periods for maintenance and repair. However, actual service coverage, speeds, locations and quality may vary. The Service may be unavailable for a variety of factors beyond our control, including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited or curtailed. We are not responsible for data, messages or information lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communications services or networks.
YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OR NONMISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATION CONTENT, OR SYSTEM INTEGRATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE AVAILABLE OR OPERATE IN AN UNINTERRUPTED, ERROR-FREE, TIMELY OR COMPLETELY SECURE MANNER, OR THAT ERRORS OR DEFECTS WILL BE CORRECTED.
Warranty disclaimer; limitation of liability
Where permitted by law, you and FrostVPN agree that any cause of action arising out of or related to the Service must be commenced within one (1) year after it accrues. FrostVPN total, cumulative liability to you for any damages arising out of or related to the Service shall be limited to the amount you paid FrostVPN for your use of the Service.
Limitation on claims
You are responsible for all actions that occur regarding your account. As a condition of service, you agree to indemnify and hold harmless FrostVPN, its officers, employees, agents, shareholders and partners for any cause of action arising out of or relating to your use of the Service.
Indemnify and hold harmless
Changes to these Terms
Any notices or communication that arise from this agreement must be in writing and be mailed to the other party at the appropriate address listed below: