Portal Home > Knowledgebase > Billing Questions > Do you have a money back guarantee?
Do you have a money back guarantee?
All new FrostVPN orders are covered with our money-back guarantee. You are entitled to a full refund if all of the following apply:
-You submitted a refund request within 3 days of your order date.
-Your account has not been suspended by FrostVPN for any breach of our Terms.
-You have not used more than 5GB of Bandwidth or exceeded 25 sessions. Whichever comes first.
-This is your first invoice and first service with us.
If you meet all of the above requirements, then you are entitled to a full refund. Please send an email to [email protected] stating your VPN username and the reason for cancelling your subscription.
Add to Favourites Print this Article