0 Open      0 Scheduled      7 Resolved

Outage throughout USA (Resolved)

Affecting Server - VPN | Priority - Critical


We're experiencing a mass outage on all of our USA & UK servers. The issue is currently being worked on and should be resolved within the next 24 hours.

Date - 04/05/2016 08:35 - 04/07/2016 08:41

Last Updated - 04/06/2016 08:36

Italy Server Down (Resolved)

Affecting Server - VPN | Priority - Critical


Service has been restored.
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We're experiencing an outage with our Italy servers. We're working to restore services in this location.

Date - 02/29/2016 04:04 - 03/03/2016 01:52

Last Updated - 03/03/2016 01:53

Atlanta 2 & 3 Outage (Resolved)

Affecting Server - VPN | Priority - Critical


Our Atlanta 2 & 3 has been shutdown by our datacenter for due to an abuse report. We're working with them to either bring the server back online or move to a new datacenter.

Date - 02/17/2016 09:54

Last Updated - 02/19/2016 21:47

New York Servers OpenVPN over UDP is down (Resolved)

Affecting Server - VPN | Priority - Critical


Resolved -- 

OpenVPN over UDP on all of our New York servers are currently down. Our provider has applied global firewall rules to our server cluster; we're still investigating this issue. You may experience speed issues until we have this resolved. 

Date - 01/10/2016 21:27 - 01/11/2016 22:29

Last Updated - 01/12/2016 08:42

Singapore 2- 5 Down (Resolved)

Affecting Server - VPN | Priority - Critical


We're investigating why Singapore 2 - 5 has been shutdown by our Datacenter. We will update this as soon as we have more information.

Date - 12/21/2015 09:49 - 12/23/2015 13:19

Last Updated - 12/21/2015 09:50

Email Servers Down (Resolved)

Affecting Server - VPN | Priority - Critical


We had an email outage for about nine hours from 11/24/2015 08:06 UTC to 11/24/2015 16:00 UTC. We've answered all support tickets in the meantime, please resubmit your support ticket if you've not received a response.

Date - 11/24/2015 08:06 - 11/24/2015 16:00

Last Updated - 11/24/2015 09:09

ams-nl.frostvpn.com (Resolved)

Affecting Server - VPN | Priority - Critical


Update: 11/22/2015 4:49 AM UTC

We've provisioned a new server to replace this one. Please download the new OVPN files through our website. 

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Update: 11/19/2015 7:55 PM UTC

Our provider failed to forward us DMCA request and our server was null routed. We're looking for a new provider and should have a replacement server online within 48-72 hours.

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Update: 11/19/2015 2:55 PM UTC

We're currently investigating why ams-nl.frostvpn.com is down. We'll post further updates here.

Date - 11/19/2015 06:45

Last Updated - 11/22/2015 20:50


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